competency or relations- whts ur take?

Gussa b ek emotion hota hai…..is it why I never get angry? Because I don’t have emotions or is it just a matter that I don’t show it? I feel for others so much so that even a normal person would never do, but I don’t know why I have never been able to show the kind of emotions which society norms want me to show. Isn’t it sufficient to do things for your friends even before they ask you to do or you need to tell them also that you are my friend and I am giving the proof by doing this? I know that, most of the time I do not necessarily talk their language, most of the time I am impartial towards things, most of the times I prefer truth over relations, but it doesn’t mean that no emotions exist. Do words contain more power than the actions do? But the fact is that, for most of the population, words contain a lot of value. This reminds me of the example given in Blink, a psychology novel written by Malcolm Gladwell. In this he says that chances that patients file case of negligence against a doctor depends on how well or bad they converse with their patients, not on how much they are competent in their profession. It seems as if patients need more of a moral support than the treatment. But then, did this mean that competency has no value in the eyes of people? May be yes. I have also asked a question, which is related to this topic, to many people. The question is- suppose you have a problem and there is one person who is most competent in solving that but you don’t know him personally; and there is another person whom you know, but who is average or less than average in solving that typical problem. So, to whom will you go for the solution? And around 73% of times I found the answer as the second person. If we were to pin down to just one answer, what is one thing which is most important for people in making their choices in life? ? ? ?